Delivery & Returns

DELIVERY

1. Delivery address

The Customer must clearly indicate all information relating to delivery at the time of ordering, in particular:

• the exact delivery address

• any access code to the delivery address

• a landline or mobile phone number

Neither the Seller nor the transport company can be held responsible for an inability to deliver due to an inaccuracy or error in the delivery address. The Customer is required to verify the information they provide. The Customer undertakes to be present at the time of delivery of the order.

2. Delivery time and area

The Products ordered by the Customer will be delivered in mainland France within 3 to 5 working days from the dispatch of the order, to the address indicated by the Customer when ordering on the Site.

These delivery times are indicative.

The Seller delivers via its Site only in Metropolitan France (no deliveries to Corsica or the French Overseas Territories).

3. Delay in delivery

In the event of a delay in delivery exceeding 30 days from the date initially set, the Customer may request cancellation of the sale under the conditions set out in Articles L.216-2 and L.216-3 of the Consumer Code.

The sums paid by the Client will then be returned to him no later than fourteen (14) days following the date of termination of the contract, excluding any compensation or withholding.

4. Verification of the order

The Customer is required to check the condition of the Products delivered. He has a reasonable period of three (3) days from delivery to make complaints by email or post, accompanied by all relevant supporting documents (photos in particular). After this period and if these formalities have not been complied with, the Products will be deemed compliant and free from any apparent defect and no complaints may be validly accepted by the Seller.

5. Transfer of risks

The transfer of risks of loss and deterioration of the Products will take place at the time when the Customer, or a third party designated by him, takes physical possession of the Products, without distinction according to the nature of the carrier.

RIGHT OF WITHDRAWAL

1. Time limit and terms of withdrawal

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty.

To exercise his right of withdrawal, the Customer must notify his decision to withdraw by means of an unambiguous declaration (for example, letter sent by post or email) to Charlee Wines SAS, 73 Allée Kléber 34000 Montpellier or hello@alenti.fr.

2. Exceptions to the right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

• Products likely to deteriorate or expire rapidly

• Products that have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection

3. Return of products

If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased and the delivery costs will be refunded, with the return costs remaining the responsibility of the Customer.

The return of the Products must be made in their original packaging and in perfect condition within fourteen (14) days following notification to the Seller of the Customer's decision to withdraw.

4. Reimbursement

The refund will be made using the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to another means. This refund will not incur any costs for the Customer.

The refund will be made within fourteen (14) days of receipt of the Products returned by the Customer under the conditions provided above.